Course info

This course will focus on the role and responsibilities of the health care aide when communicating effectively as a member of the collaborative care team. Strong communication skills are an important part of being a successful health care aide. The health-care environment requires competent verbal, written, and electronic communication skills, which are part of digital literacy.

 

This course will focus on professional communication with other team members, clients, and client’s families; written communication, including documentation in client records and report completion; problem-solving strategies; and handling conflict successfully. A focus on communicating effectively with clients from all cultures while demonstrating cultural competence and understanding the diversity of individuals will be included. Communication strategies for overcoming the challenges and barriers to communication between the client and caregiver caused by disease, illness, and aging in the client will also be discussed.

There are five modules in this course, and each module will give you the opportunity to practise the common words and phrases used when communicating in the health-care environment. In addition, there will be opportunities to read from the textbook, Sorrentino’s Canadian Textbook for the Support Worker (5th ed.), complete learning activities, and participate in practice exams.

Although this course is designed to assist you to communicate effectively in your role as a health care aide, skills learned here may be used to help you be a more competent and confident communicator in many other areas of your life.